Home Forums Support Bluetooth Connections Troubleshooting Your Connection Reply To: Troubleshooting Your Connection

rguttosch
Participant
Post count: 63

Usually, the “purple reset” (press and hold the meter’s power button down for 10 seconds from the OFF state – until the LEDs blink magenta) does the trick when folks change phones – either iPhones or Android phones.

The reason the reset procedure is needed is this: the user gets the meter, and bonds it to their phone. They change phones, and the meter won’t connect to the new phone. So, they have to do a “purple reset”. That erases the bonding info and the meter will connect.

Sounds like you’ve tried this already. And I am sure you have the latest app installed on your phone, since it is new.

Please also try going into your phone settings and looking for – and forgetting – any mention of “Illuminati Meter” in your Bluetooth connected devices. There might not be any – just making sure.